14 Powerful AI Chatbot Platforms for Businesses 2022

Integrating with messaging channels

Countless users are familiar with the hesitation that accompanies when attempting to carry a conversation in a non-native language. The bots are programmed to be conversational and friendly, allowing them to practice their skills with accurate responses. Apart from Heek, some other chatbot-driven website builders who embraced the chatbot marketing strategy with open arms include RightClick, Oopla, and Weps. Well, statistics say chatbots are a great way to engage your potential and existing clients, reduce bounce rates, and resolve your audience’s most pressing questions.

  • The Holiday Balloon Bot covers every query that a user might have.
  • For complex business requirements, you can customize the bot flow to meet your use case.
  • Ruuh is an entertainment chatbot that focuses on humor, Bollywood, music, and other forms of entertainment.
  • You can also use it to book tickets to one of the many routes KLM services worldwide.

So get a head start and go through the top chatbot platforms to see what they’ve got to offer. Microsoft has patented technology that will create chatbots based on people who have died. The software is going to analyze social media messages of the deceased and resurrect them as chatbots. Sounds like something out of a sci-fi horror but we’ll see how it turns out. Mindsay is an easy-to-use, low-code conversational AI platform that lets anyone build a bot. You can easily and quickly improve your customer service quality and team’s productivity.

H&M: A outfit curation bot

Use the platform to scale your conversational marketing to new digital channels, including chatbots, messaging, and your mobile app in over 40 languages. Drift primarily started off in the live chat space, and got into chatbots fairly recently. Their offering is more specific to a chatbot that books meetings for sales teams.

best chatbot 2021

JivoChat is a multifaceted chat platform that includes live chat, rules-based chatbots, and AI chatbots that are powered by third-party integrations. With API for both the server side and client side, developers can create custom chatbots. The JivoChat app is a true omnichannel messaging platform that enables 24/7 customer support and sales optimization.


This enables the chatbot to interrogate data repositories, including integrated back-end systems and third-party databases, and to use that information in creating a response. As long as you have some inbound information (i.e., requests) coming through Messenger, you can leave the handling to a chatbot. Whether it’s just answering basic technical support questions or spiking up your conversion rates, Messenger bots can provide it all. The platform is code-free and supports Facebook Messenger, KIK, Telegram, Slack, and several others. Users of Engati can take advantage of machine learning and NLP when developing their bots.

When chatbots can solve problems on the spot, customers may not need to speak to a live agent. AI chatbots can keep customers happy and minimize inquiries for your live agents. AI chatbots “learn” every time they interact with customers, and they become better at what they do. In this post, we’ll cover what to look for in chatbot software and how to find the best chatbot tool for your business. Then we’ll share our list of the 11 best AI chatbot options for 2021.

The easy-to-use flowchart-like interface surely makes TARS one of the best chatbots out there. You can use a chatbot on a landing page or on a Facebook page to engage the visitor in a conversation. Many SaaS companies like Broadly are doing this to understand visitor intent. Juniper Research suggests this figure will continue to grow and, by 2025, companies will be saving $11 billion in support costs by using chatbots. Built for entertainment, Mitsuku illustrates how people can engage with chatbots. For modern brands the question is not if utilizing chatbots and AI is a good idea but which chatbot software to choose.

There are shopping bots, health bots, therapy bots, financial bots, and the list goes on. Wit.ai allows you to create voice and text-based bots that humans can chat with on their preferred messaging platform. Mobile Monkey is a Facebook Messenger and Instagram marketing bot builder with a live chat option. It has options for agencies, marketers, and SMBs and creators. IBM Watson AI Assistant integrates diverse conversation technology into an application.

With the intriguing conversation, you can add questions about why they visited your website and recommend products to them. Selekt offers sales and marketing chatbots to automate business processes in real estate, eCommerce, hospitality, airlines, TV broadcasting, and HR. Chatfuel is a Facebook Messenger chatbot for marketing, sales, and support. It has a collection of bot templates that can be used in creating a chatbot on Messenger without any coding skills. It offers a handover process to a human when the chatbot cannot answer a question. Building and launching chatbot assistants promptly and efficiently have become a high mark of personalized marketing.

You can use the mobile invitations to create mobile-specific rules, customize design, and features. The chatbot platform comes with an SDK tool to put chats on iOS and Android apps. Chatbot platforms can help small businesses that are often short of customer support staff. We’ve compared best chatbot 2021 the best chatbot platforms on the web, and narrowed down the selection to the choicest few. Most of them are free to try and perfectly suited for small businesses. If you want to discover more chatbot examples and explore what they can do, create your free Tidio account.

Chatbot #5. ManyChat

Linguistic based – sometimes referred to as ‘rules-based’, delivers the fine-tuned control and flexibility that is missing in machine learning chatbots. It’s possible to work out in advance what the correct answer to a question is, and design automated tests to check the quality and consistency of the system. Conversational AI technology takes NLP and NLU to the next level. It allows enterprises to create advanced dialogue systems that utilize memory, personal preferences and contextual understanding to deliver a realistic and engaging natural language interface.

best chatbot 2021

Extraction of entities—information that relates to a specific object or concept. For example, dates, places, times, descriptions, names, items, or numbers. These bits of data are the building blocks from which inputs are interpreted and defined. Start focused conversations proactively with targeted messages. Chatbot lets you combine dynamic responses with powerful actions to build the Story you require.


The first questions that you need to consider here are – why do you need a chatbot, and what is the use case for using the chatbot. The pricing of the platform mainly depends on the complexity of the project. They do not have a free version, while the paid plans start at $600/month. You can also add 25,000 additional interactions for $25/month along with 5 more bots at $10/month. Make use of Drift’s playbooks to build a bot that helps you book more meetings, and generate more pipeline for your business.

best chatbot 2021

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